Refund policy

Refund & Return Policy

We want you to love your Pawsfull order. If something isn't right, we offer a 30-day return policy: you have 30 days after receiving your item to request a return.

Personalized items are final sale

Personalized items, like our canvases printed with your cats' names, are made just for you, so they can't be returned or exchanged for a change of mind. Each one prints exactly as it appears in the live preview, so please check the spelling before you order. If your personalized item arrives damaged or misprinted, we'll reprint it for free (see "Damaged, defective, or wrong items" below).

Spotted a typo after ordering?

Email us at hello@pawsfull.com right away with your order number and the correct spelling. If your order hasn't gone to print yet, we'll fix it for free. Once an order has been printed, we can't change it.

Eligibility

To be eligible for a return, your item must not be personalized, and it must be unused, undamaged, and in its original packaging, along with your order number or proof of purchase.

How to start a return

Email us at hello@pawsfull.com with your order number and the reason for your return. If your return is approved, we'll email you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective, or we sent the wrong item.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll make it right with a free replacement or reprint, or a full refund. There's no need to send the item back. This applies to personalized items too.

Non-returnable items

Personalized items (unless damaged, defective, or misprinted) and gift cards can't be returned or refunded.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, place a new order for the item you'd like. Personalized items can't be exchanged.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be unused, undamaged, and in its original packaging, with proof of purchase. This right doesn't apply to personalized items made to your specifications.

Refunds

We'll email you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 7 business days. Please allow some extra time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at hello@pawsfull.com.